© 2019 Left and Willow Designs. ABN 49 292 330 773

CUSTOMER CARE

It is best for you to email me first and confirm before purchasing products to ensure you will receive your item in time. Email is the best contact for me.

All of my products from the store are made to order.

Please double check your order before finalising at the checkout. We cannot accept cancellations ones your order is confirmed.

You will receive an email confirmation about the details of your order with either a written or photo proof draft before I start production. For a small order, please allow a minimum of 10 business days for your order to be completed starting from receiving an email confirmation back from you to start personalising your items.

Depending on your project (not listed as available in my online store) I would require a minimum 6 weeks notice to start collecting, drafting and sending drafts and final proofs before I work on your piece.

Again, please contact me directly to ensure I will be able to complete your piece by your required date.

If there is any case that the product is not available I will contact you within 5 business days discussing when the item is available next.

I would love to work with you for your next event or occasions.

Again, if you are unsure or have any questions please contact me directly on leftandwillowdesigns@gmail.com

PRIVACY & SAFETY

I respect your privacy. I will never pass your details on to anyone. Your personal information that you give me when you purchase something from my store will only be stored for shipping, contacting and invoicing purposes as a normal part of the buying and selling process.

Generally, third party providers used by me will use and disclose your information to the extent that is necessary to provide their service to me. Such providers include payment gateways and/or other payment transaction processors in which they will have their own privacy policies regarding to the information I am required to provide to them for your purchase transactions.

You may receive emails from me through email campaigns with your permission. You may receive campaigns about sales, our online store, new products, services and other updates. If you no longer wish to receive this please email us directly. 

PAYMENT METHODS

- Credit / Debit Cards
- Direct Bank Transfer

- Offline Payments